Last updated: 15 October 2026
Our standard cancellation policy applies to all bookings unless otherwise agreed in writing at the time of confirmation. Below are the refund conditions based on the notice period before your scheduled check-in date:
| Notice Period | Refund |
|---|---|
| More than 30 days before check-in | Full refund (deposit returned) |
| 15 – 30 days before check-in | 50% refund of total booking value |
| 7 – 14 days before check-in | 25% refund of total booking value |
| Less than 7 days before check-in | No refund |
All cancellation requests must be submitted in writing. Please contact us via:
The cancellation date is the date on which we receive your written request. We will confirm the cancellation and any applicable refund amount within 2 business days.
Date changes and modifications to existing bookings are subject to availability and may result in a price adjustment. Please contact us as early as possible if you need to modify your booking. We will always do our best to accommodate reasonable requests.
In cases of verifiable force majeure (serious illness, natural disaster, government travel restrictions), we will consider requests for a full or partial refund on a case-by-case basis. Documentation may be required.
In the rare event that we must cancel a confirmed booking due to circumstances beyond our control (e.g. the property becoming unavailable), we will notify you as soon as possible and provide a full refund of all payments made. We will also assist in finding an alternative property where possible.
Approved refunds are processed within 10 business days to the original payment method. Bank transfer fees may be deducted from the refunded amount where applicable.